Dear Pv Solar,

I am writing to thank you for organising my solar panels the whole experience was excellent. As you well know, I was in the home improvement industry for over 30 years, and the single most important factor in that industry is giving first class customer service, incorporating a quality product, and then detailed attention at every stage of the process to get it right “First Time”.

Well your team achieved it!

The administration was well organised, kept me informed with all the necessary information regarding the process of the job and the fitting date.
The surveyor and fitting team were extremely efficient, courteous and customer friendly, all done and completed to our satisfaction within a day. No mess or fuss, just plenty of tea.

The system is working well, not too obtrusive on the roof, and what a pleasure it is to occasionally send units back to the grid when we’ve not used them. For us the most obvious benefit is the “Feed in Tariff’, the fact that we are using most of the units we generate….not having to buy them, but instead getting paid to generate them is a very pleasant sensation.

We also find the monitoring unit you fitted with the system very useful for tracking our daily/monthly generation.

Overall, we are delighted with our micro-generation project and are hopeful that by changing some of our energy usage habits we will reap excellent benefits over the next 25 years.

With thanks to you and your team.

Yours sincerely
Larry Condon

Dear PV Solar,

Now that we have had 12 complete months with the full set of panels I have updated the statistics which are attached which you are more than welcome to use on your website.
Solar panels installed by Solar PV UK – 18 Panels (3.15kW)

Full year results – August 2010 to July 2011
Kilowatts generated:
Month                         Per month  Cumulative

Lifetime since installation:
Payment for generation with 50% sold to grid (August 2010 to July 2011) – £1155
Electricity Bill:
The electricity bill was less for the year when the PV panels were installed compared with the same period the previous year (August to July).

Total income plus saving £ 1327 (Capital cost £13,500)

Hi PV Solar,

I’m writing to say how pleased we are with the solar panels you fitted for us. The whole process was quick and straightforward.  The sales representative was very well informed and clear in his presentation.

The installation team were efficient and pleasant to have in and around the house (and loft!). They worked quickly and everything was completed in less than a day.

The paperwork all seems clear and we are very pleased with everything – we only wish we could have afforded even more panels on our roof as it’s such a good and green idea.

Yours sincerely
Phil and Brenda Thompson
Poole.

Dear PV Solar,

Thank you for calling in this morning. It was good to see you. We are, of course, delighted about your two sales.

I am sure that those whom we have recommended to you as customers will be as delighted with their solar panels as we are. We have been amazed that although our system has only been up and running for five weeks we have already clocked up 508 kwh. That, to my reckoning, means an income so far including the Feed in tariff and the Export tariff of £228. In addition we have noticed our electricity bill drop by at least 50%.

In addition to the benefits we will receive we were both immensely impressed at the efficiency of your company; yourself, the surveyor, the young men who fitted the system in less than five hours and those who have answered questions at head office when we have telephoned. Altogether we are thrilled.

We trust we will be able to recommend others to you.

With thanks
Yours very sincerely
Peter Shilling

Dear PV Solar

We have just completed the 1st month use with the 3kw solar system and i have sent back the monitoring post card with a few comments below. We have not had your advertising board placed yet and are happy for it to be displayed. We will be very encouraging if anyone enquires, as they have done since the panels are visible from the road.

In the first 30 days since the syetem was commissioned on 2nd june we have generated 401 KW hrs:

• Average of over 13 KW hrs per day
• Best day was 19 KWh
• Lowest day has been 3 KWh
• Using the graph provided by the surveyor we would have anticipated in the order of 320 kwh in june to meet the ‘SAP’ target of 2519 kwh a year
• Hence in a decent but by no means cloudless month we have exceed the generation target for june by around 25%
• during the same period we have a used 199 kwh of power through the ‘use meter’
• That balance of 401 generated and 199 used does reflect a change in behaviour to use power during the generation period.
• It is also true that we have become more energy conscious and have installed a monitor system, and are likely to significantly reduce power use

Overall – Generated or paid for:

During peak generation periods we use no paid for electrictity at all–being able to generate enough to meet most day time power demands–excluding electric kettle of course, but interesting the generation system copes with washing machine, radio, hoover and dishwasher, another example of chosing when to run these things, ie not all at once!

By way of some comments on the overall experience please see the following:

• The initial sales contact was efficient and generally accurate
• The local manager was very helpful as my father was ill at a crucial time when we were negotiating the contract and he was able to be very flexible about deadlines
• Surveyor was excellent quick to contact and very helpful
• The fitting/commissioning team were excellent. Quick, efficient, clean and friendly – really could not have been better – well done
• The period between contract and commissioning was kept to a minimum – just a few days – well done
• Your office system has been very helpful and efficient , in particular the MCS cert was emailed to us the day after commissioning and we made the 5 day deadline with the energy supplier for  ‘zero’ meter reading
• It would be helpful if you could offer advice about how to get best use of the generated power, eg use a monitoring meter, check use meter readings over a period , run equipment in the generating hrs but dont run too much together
• The final calculation provided after commissioning included the efficiency of the invertor

In summary you are probably not the cheapest, but the system does have good guarentees and the whole experience was good and we are thus far very pleased with the performance.

Dear Sirs,

I am pleased to say that the 8 panel system installed on 21 July has just produced its first 100kW of electricity. I am also happy to be able to say that my dealings with your company have been a pleasure throughout. From the installers to the office and the engineers, everyone was courteous, knowledgeable and on top of their game. Unfortunately it’s not always possible to say as much, but I believe you can feel proud of your team.

Yours sincerely,

Ray Wainwright
East Anglia

Dear PV Solar,

Re Glasgow Sceince Festival 2011 Engineering Day – Building the Future

Thank you for your valuable support for the Univeristy of Glasgow’s 5th fantastic city wide science festival. We were delighted that your organisation, PVSolarUK was represented at the Medieval Engineering Family Day – Building the Future at St Mungos Museum on Sunday the 12th June 2011. It was an excellent opportunity for the engineering for the university to work with industry partners and to have experts on hand to show the future of engineering and sustainable development.

Glasgow is a creative powerhouse, the most significant city for arts and culture outside London according to a recent report. Combine this with our world-leading strengths in science and engineering and we get the best of both worlds. We hope that your organisation will continue to work with us to promote public engagement with with science and engineering in the future.

Yours sincerley
Monica Callaghan BA (hons) MFA
Head of Education

Dear PV Solar

On behalf of the Glasgow Science Festival, we would like to thank you for your kind support for our Medieval Engineering Family Day at St Mungos Museum on Sunday the 12 June 2011. The contribution from PV Solar UK LTD contrasted well with the medieval engineering activities while showcasing the future of engineering and sustainable development.

We are very keen to encourage more industry partners through the science festival and indeed the Glasgow City of Science initiative, and the hope that PV Solar UK LTD will continue to work with us in the future to promote engagement with science and engineering.

Yours sincerely

Dr Deborah McNeill
Director
Glasgow Science Festival
University of Glasgow

Thanks for getting back to me so swiftly. I am most impressed, and very happy to recommend your company’s service!

Best Wishes

Chris Hayne

Name: William Phillips

The PV system is working a treat – and there has been a lot of interest! So far we have told the four people about the system and in particular how good PV Solar UK is. I have been meaning to write a testimonial, which you would be more than welcome to use in any way you wish.

Regards and thanks for a great system

“Dear Sirs,

I rarely make the effort to write a testimonial, but in view of the excellent service I have experienced from every aspect of your company I feel I really must!

Mark Chatfield was the first taste of this excellence. He performed a much more thorough examination of the situation than any of the competitors had done. He did not use a rough estimate of direction, or roof slope – he measured both properly. He looked carefully in the loft space. He spotted that a tree would provide shadow early in the morning. He showed me more detailed tables covering the effects of direction and slope than I had seen before.

In addition, having presented the PVSolar total product, he did not apply pressure, but listened attentively to our questions and answered them honestly, phoning for technical support where necessary.

The processing of the order and fitting went extremely smoothly and quickly. We were made no promises about the time it would take to complete the order, only that the fitting would be completed in a day. When I phoned the engineer with some queries, I was given clear answers and ended up increasing the size of the system by one panel. This change, a few days before the system was fitted, was handled without any problems. In fact, the panels were fitted in just over three weeks from placing the order and the actual fitting took half a day.

The team who did the fitting were friendly, clean, tidy and polite. They worked quickly, tidying up as they went. The 1.9kW system was working by about 13:30, and generated 5.6 units that day.

The information pack supplied after the system was fitted includes diagrams of the system on the roof, and where shading occurs. It also has detailed simulation results with monthly predictions.

I have been extremely impressed by the friendliness and professionalism of all the PVSolar people. I am also very pleased with the looks, quality and performance of the system which they have sold to me.

I have no hesitation in recommending them.”

Yours faithfully
WEL Phillips, BSc, HND(Electrical)