Dear Pv Solar,
I am writing to thank you for organising my solar panels the whole experience was excellent. As you well know, I was in the home improvement industry for over 30 years, and the single most important factor in that industry is giving first class customer service, incorporating a quality product, and then detailed attention at every stage of the process to get it right “First Time”.
Well your team achieved it!
The administration was well organised, kept me informed with all the necessary information regarding the process of the job and the fitting date.
The surveyor and fitting team were extremely efficient, courteous and customer friendly, all done and completed to our satisfaction within a day. No mess or fuss, just plenty of tea.
The system is working well, not too obtrusive on the roof, and what a pleasure it is to occasionally send units back to the grid when we’ve not used them. For us the most obvious benefit is the “Feed in Tariff’, the fact that we are using most of the units we generate….not having to buy them, but instead getting paid to generate them is a very pleasant sensation.
We also find the monitoring unit you fitted with the system very useful for tracking our daily/monthly generation.
Overall, we are delighted with our micro-generation project and are hopeful that by changing some of our energy usage habits we will reap excellent benefits over the next 25 years.
With thanks to you and your team.